VOZ will exchange or refund non-sale items returned to VOZ within 14 days of shipment date. VOZ will issue a store credit for non-sale items returned to VOZ within 30 days of shipment date.
All goods must be unworn and in perfect condition.
When issuing a return for a purchase that was made with both a store credit and a new charge, the store credit will first be applied to any exchanges, and then remaining balance refunded to your card. We are unable to hold items for exchange.
We will credit your account, less any shipping costs, within 5 days of return receipt. We will also send a return confirmation email at this time. In the case that goods are not available for exchange, your card will be refunded. All refunds will be issued in the same form as original payment.
Customers are responsible for return shipping charges. If there was a mistake on the part of VOZ, or in the case an item was faulty or damaged, customers will be reimbursed for both delivery and return shipping charges.
Please note the shipping cost for sending and receiving international returns will be covered by the customers and deducted from your refund.
VOZ is not liable for shipping loss or damage of returned goods. VOZ will not refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.
